Apply Proven Methods to Your Customer Experience Program
Transform Your Customer Experiences
Struggling with Customer Experience? We Can Help.
Cut through the clutter and confusion of customer experience by applying our forward-thinking and pragmatic methods, best practices, and templates to thrive in the experience economy. Our proven approach and deep expertise has helped hundreds of companies to increase the breadth, depth, and duration of their customer relationships in order to realize real and lasting value. We accomplish our mission by providing solutions to the following common customer experience needs:
Testimonials
After evaluating several large consulting firms for the role, I found ClearBrick's solutions and approach to be the most flexible, comprehensive, and scalable.Maty Kiser, Senior Director, U.S. Cellular
While Customer Experience methodology is steadily maturing, many resources remain highly theoretical and cursory. ClearBrick has helped us move from the theoretical to practical, prioritized and actionable steps. The ClearBrick framework has become part of the fabric of our customer experience program.Christoph Sisson, Customer Experience Manager, Walsworth Publishing
ClearBrick is ideal for businesses that are going through some substantial customer servicing issues.Chris Cassaday, Vice President, Investments, UBS Financial Services Inc.
ClearBrick has the perfect solution for anyone trying to resolve a company's Customer Experience dilemma.Jack Bowerman, Bowerman Consulting, LLC
ClearBrick is the perfect teaching tool for any sized business looking to improve their customer experience capabilities. Since implementing their system into our own best practices model, my only regret is that I did not find them sooner. Rich Richardson, Director of Sales and Marketing, Spectrum Capital, LLC
The Customer Experience Gap
Customer experience has become a top strategic company for most companies. Unfortunately, many companies don't know how to bridge the gap between customer experience intent and practice:
- 86% of companies indicate that customer experience is a top strategic priority, while over 50% don't have a clear customer experience strategy according to a 2011 study by Forrester Research1.
- 80% of companies believe they deliver a "superior experience", while only 8% of customers agree according to a study by Bain & Company.2
Learn how to lead your company in making customer experience differentiation a reality in today's competitive marketplace
To help companies to thrive in the experience economy, ClearBrick has developed a proven customer experience methodology - called CX Method - that is clear, comprehensive, and focused on results.
CX Method provides a comprehensive customer experience methodology with interactive templates and best practices to help you and your company to transform customer experiences. CX Method is the next generation of ClearBrick’s proven customer experience solutions, strategies, and methodologies designed to increase the breadth, depth, and duration of your customer relationships.
CX Method is a portfolio of proven customer experience methods, tips, and best practices including:
- Methodology: A proven system to identify issues & opportunities, assess customer needs, and deliver a compelling customer experience strategy.
- Templates: Interactive templates based on best practices with detailed instructions and examples to help you save time and improve the quality of your work.
- Best Practices: Best practices and tips to support the entire lifecycle of your customer experience project.
- Strategy Guides: Forward-thinking ideas to spur innovative thinking and help to frame your customer experience program.
- Customer Lifecycle Process Maps: Illustrated process maps and a step-by-step method for mapping your customer experience lifecycle.
- Customer Experience Capabilities: A complete customer experience capability maturity model including over 50 customer experience capabilities to help gauge your company's own customer experience capabilities.
By utilizing our portfolio of customer experience solutions you will be able to:
- Align your customer experience to your corporate brand & strategy
- Diagnose your customer experience issues & opportunities
- Develop a forward-thinking and pragmatic customer experience strategy
- Develop a deeper understanding of your customer
- Enable your company to become more customer-centric
- Facilitate more meaningful customer interactions
- Manage the end-to-end and cross-channel customer experience
- Learn how to measure customer experience value
Get Unlimited Access to Proven Customer Experience Methods and Best Practices
Sign up today to get access to ClearBrick's proven system for customer experience management:
- Develop a clear path to customer experience value for your company. Our proven methods have helped companies of all sizes develop a clear path to realize $1 million up to $1 billion in value.
- Get unlimited access to our entire suite of proven customer experience methods, templates, and best practices
- Receive discounts on customer experience products and solutions
- Get sneak peaks to new customer experience solutions
- Receive highly-relevant strategies, solutions, and best practices that are targeted to address your company's most critical customer experience needs
- Become a customer experience expert and lead your company to thrive in the experience economy
BECOME A PREMIUM MEMBER TODAY and receive a free copy of our Customer Experience Capabilities Card Deck. LIMITED TIME OFFER!
Get Access to Proven Customer Experience Methods, Tools, & Best Practices.
END NOTES
1 Manning, Harley. Customer Experience Outlook For 2011. Retrieved August 3, 2011 from http://blogs.forrester.com/harley_manning/
2 Allen, James. Closing the Delivery Gap: How to achieve true customer-led growth. Retrieved August 3, 2011 from http://www.bain.com/publications/articles/closing-the-delivery-gap-newsletter.aspx.