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Subscribe to the ClearBrick Podcast
Don't want to hassle with trying to keep up with every episode? Let us do if for you, subscribe to our podcast and they will be delivered via iTunes as soon as they are available. Don't have iTunes? Click here to download the latest version of iTunes.
Business Audio Podcast Subscription. FREE. |
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Customer Experience 101 Seminar
Businesses around the world are making customer experience the new competitive battleground! Don’t get left behind. In order to compete, you will need to know why customer experience should become your new number 1 business priority. Learn how to compete with customer experience in this innovative seminar developed by field-proven business experts
On Demand Customer Experience Seminar. $39.95. |
 
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Hi, How May I Offend You Today?
As an American consumer, chances are that you have been offended in some way by a company this year. It hasn’t always been that way. Before the current era of mass-everything, there was a real connection between proprietor and customer; a connection that continues to be the envy of most businesses today.
Business Audio Podcast. FREE. |
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Lead with Customer Satisfaction
Some companies have learned the secrets of customer experience to achieve ultra high business performance. Companies that get it right can soar above all others in terms of profits, growth, and universal admiration.
Business Audio Podcast Subscription. FREE. |
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Every Project Should Connect the Dots
In today's business world, implementing projects is the way that things get done. But not every project is created equal. Some projects can create results that go straight to the bottom line, while others languish to generate any tangible results. Choose the right projects by connecting the dots to stakeholder value.
Business Audio Podcast Subscription. FREE. |
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Customer Service Done Right
We take the ClearBrick show on the road to learn first hand how to do customer service right. In this interview with Marshall Rimann of Rimann Liquors, we discuss the secrets of delivering great customer service.
Business Audio Podcast Subscription. FREE. |
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Loyalty Shouldn’t Be Your Customer’s Problem
Customers are often overwhelmed with loyalty cards, key fobs, and other items. Instead, companies should look for ways to make loyalty programs as convenient and transparent as possible to the customer. We discuss examples of when loyalty programs go bad and how to do loyalty right.
Business Audio Podcast Subscription. FREE. |
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Food for Thought
There are dozens of ways to improve the customer experience. Before you start, consider these perspectives as food for thought to develop the customer experience strategy and vision that makes most sense for you and your company.
Business Audio Podcast Subscription. FREE. |
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How to Improve Your Customer Experience
An overview of customer experience management, why it is important, and ten steps for delivering great customer experiences.
Business Audio Podcast Subscription. FREE. |
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Business Case 101
Business Case 101 : We discuss the basics of good business case concepts and address some best practices for developing and using the business case as a project management tool.
Business Audio Podcast Subscription. FREE. |
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Secret Sauce: Tips for Getting Things Done
Secret Sauce: Tips for getting things done. In this episode, we discuss the five key ingredients that successful companies use to get things done.
Business Audio Podcast Subscription. FREE. |
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Introduction to ClearBrick
Interview with Robert Howard, Founder and Chief Executive of ClearBrick LLC. Recorded January 14, 2007. In this interview, Mr. Howard provides some insights and perspectives on the creation, vision, and go to market strategy for ClearBrick.
Business Audio Podcast Subscription. FREE. |
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